On 18th Jan., 2024, Ashine held internal 2023 QC Seminar in the factory meeting room. QC Dept., Customer Service Dept., R&D Dept. and Production Dept. attended the meeting.
By reviewing the customer complaints happening in the 2023, Ashine strengthened QC standards for consistent supplying and improvements for the coming year of 2024.
![Ashine QC Seminar - 1](https://ecdn6.globalso.com/upload/p/559/source/2024-02/65dc4e92a521244798.jpg)
The customer complaint rate in 2023 was 0.28%, which met up with Ashine target of <0.3%. In the meeting, each complaint was discussed and reviewed to avoid repeating problems for future shipments.
![Ashine QC Seminar - 2](https://ecdn6.globalso.com/upload/p/559/source/2024-02/65dc4e955e50e26763.jpg)
By the end of the meeting, the following points to be emphasized for QC work in 2024:
· R&D must review and keep improvements to QC standards for each product item.
· Regular internal training of production process to ensure consistent quality.
· 5C report tracking should be in details for resolution effectiveness.
Ashine, longing for long-term win-win relationship with our clients, are making the best utmost efforts for customers’ satisfactory.
Post time: Jan-29-2024